Cancellation and Non-attendance Policy

At Hughes Family Practice, when you book an appointment with one of our practitioners, their time is dedicated to you. We know your time is precious, and so is ours. You will receive an SMS reminder the business day before your appointment. Can’t make it? Simply call our friendly reception staff during business hours and organise another appointment.

Our practice abides by a 3 hour policy for all cancellations and changes of appointments. This allows enough time for your appointment to be reallocated to other patients. If you wish to change or cancel your appointment we require at least 3 hours notice by phone, otherwise a fee of $50 may apply. Likewise if you fail to attend an appointment, a fee of $50 may apply for the time booked. Long appointment cancellations and non-attendance will be charged a fee of $80.

If you have any questions about this policy please don’t hesitate to discuss with our Practice Manager.